A Standard Approach to Process Documentation

Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company’s processes to help improve business processes across 15 domestic and 5 international call centers.

Rachel recently sat down with Jim Rudden, VP of Marketing with Lombardi to record a webinar on how Blueprint has helped her company restructure, document and standardize their processes. To listen to the full webinar, click here.

In the webinar, Rachel explains that one of the biggest challenges they faced was that everyone had their own way of doing things. Documents were in piles all over people’s desks and everyone was doing their processes differently. There was no standardization within their processes, which was costing them time and money. PRC needed to be able to take a narrative of their situation and see it in a visual manner.

Blueprint, Lombardi’s business process mapping tool, was able to help PRC turn text based documentation into graphical diagrams to identify process opportunities. Once PRC was able to visualize their processes and see the loopholes, the light bulbs went on!

The results of mapping out their processes in Blueprint was the ability to clearly centralize and standardize business processes across separate groups, saving them both time and money.

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