Wayne Snell, Senior Director of Marketing | February 22nd, 2010
Next week at the Gartner Business Process Management Summit in London, three Lombardi customers will be on hand to share their BPM success stories. The two-day conference is being held at the Lancaster Hotel from March 1-2, 2010.
Time: Monday, March 1, 14:30 – 15:00 in Westbourne 3
Time: Monday, March 1, 15:25 – 16:05 in Westbourne 1
Time: Tuesday, March 2, 11:50 – 12:30 in Westbourne 1
Additionally, Jim Rudden, our global VP of marketing, will be participating in a Premier Sponsor panel discussion on the main stage. That panel, entitled “Speed Predicting,” is being moderated by Daryl Plummer, Managing VP and Gartner Fellow & Jim Sinur, Research VP, Gartner. The panel format is guaranteed to be unlike any you’ve seen in the past, so you won’t want to miss it.
Time: Monday March 1, 11:30 – 12:00 in Wesbourne 3.
While you are at the conference, come by to meet the Lombardi team as well as our new IBM brethren in the Solution Showcase located in the Nine Kings Suite on the ground floor of the hotel. As an added treat, we will be serving a sampling of Champagne, Chocolate and Strawberries on Monday night.
We hope to see you there!
Wayne Snell, Senior Director of Marketing | November 10th, 2009
I’m excited to announce that two of Lombardi’s financial services customers were selected as finalists in the 2009 Global Awards for Excellence in Business Process Management.
The first customer is Homeloan Management Limited (HML), a UK-based mortgage lender. They were selected for the strong case study results achieved while using BPM to streamline their Credit Management Processes. The second customer, Lincoln Trust Company (LTI), is based in Denver, CO. They achieved finalist status for implementing an enterprise wide BPM program that manages all strategic processes within the organization. LTI is especially proud of the measurable results of their program in the areas of driving processes to the web, reducing costs and risks, improving customer satisfaction, and completely turning around a damaged relationship between their IT and business organizations.
The prestigious Global Awards for Excellence in BPM, sponsored by WfMC, BPMFocus and BPM.com, are now in their 16th year and recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives.
We are proud to congratulate both HML and LTI for their achievements and for being named 2009 BPM Excellence Award finalists!
Wayne Snell, Senior Director of Marketing | October 2nd, 2009
It’s Business Process Management conference season right now. Over the next 4 weeks, Lombardi and our customers will be participating in quite of few conferences around the world – spreading the news about how BPM can help companies to quickly improve their processes and gain efficiencies.
In fact, last week we found ourselves presenting in Washington D.C. for the Brainstorm BPM, and Sao Paulo, Brazil, for the 2nd International Congress of Business Processes, respectively.
This week it was the IRM BPM summit in London. Aviva, one of our large insurance customers, spoke about how they are using BPM to get measurable results across their organization.
Next week we are back at it at the Gartner BPM Summit in Orlando Florida, with seven Lombardi customers speaking about their BPM projects. If you are attending this one, you are in for a real treat – we have executives from Lincoln Trust Company, Wells Fargo, Medical University of South Carolina, Foreign Currency Exchange Corp. and others sharing their experiences and best practices for “How to succeed with BPM.”
But the world tour doesn’t stop there. We’ll also be at Forrester’s Business Technology Forum in Chicago next week where another customer, SIRVA, will be sharing their perspective on how BPM helps them drive world-class customer experience in the corporate relocation business.
Finally, we will be rounding out the conference season with Phil Gilbert speaking at a Banking event in Riyadh, Saudi Arabia, as well as participating at both of Gartner’s Symposium/ITXpo events in Orlando, Florida and Cannes, France.
And that’s how you go around the world in 30 days with BPM. Pretty busy schedule, but certainly worth it because we feel that every company can benefit from process improvement if they take the right approach. We hope to see you at one of the events.
Wayne Snell, Senior Director of Marketing | August 20th, 2009
Yesterday, Phil Gilbert spoke about the human aspects of BPM as an invited guest on the well-known Internet talk radio show, CIO Talk Radio.
It’s obvious BPM has come of age when mainstream media programs are starting to weigh-in on the topic.
The hour-long show featured ‘HIM: Handling the Human Side of BPM,’ and focused on whether the new Human Interaction Management (HIM) framework is necessary given that BPM already addresses most of the same issues and is a mature discipline.
In addtion to Phil, the other invited guests were Clay Richardson (senior analyst at Forrester) and Howard Smith (BPM author and CTO of CSC’s European Group).
If you are interested in hearing how BPM can help your organization, or if you need a better way to explain its benefits to your executives, you should listen to the replay. You can access the replay here (not required to register).
Wayne Snell, Senior Director of Marketing | August 18th, 2009
In the spirit of our “How To” blog, I found a very useful article that Kristen Caretta from SearchCIO Midmarket wrote that discusses some of the steps that organizations can take to evaluate BPM vendors!
“Evaluating a Business Process Management solutions vendor: What to ask” offers suggestions from analysts at Forrester and Gartner about what questions people need to ask BPM vendors up front to ensure we are providing a good technology fit for them.
The article recommends that people check into the vendor’s industry experience, understand their service and technology offerings and provides a number of other useful tips.
We especially appreciate the suggestion for companies to use cloud-based collaboration tools like Blueprint to help with strategic mapping and planning, as well as to help them build their business case for BPM. In fact, we have a series of whitepapers that further explain how to get started quickly with your process documentation and prioritization, as well as what to do next. You can access them here
Wayne Snell, Senior Director of Marketing | August 11th, 2009
Recently the Foreign Currency Exchange Corp. (FCE) recorded a webinar with TechTarget discussing the experiences that they have had with BPM.
FCE, which is a subsidiary of the Bank of Ireland Group, provides a broad range of currency conversion products and services to wide range of industries and uses both Blueprint and Teamworks as an alternative to traditional application development. Using BPM lets them deliver projects an eye-popping 50% faster than traditional approaches.
Some important take-aways discussed in the webinar include:
- How they became self sufficient after their very first project
- How they gather business requirements in a much more collaborative way
- How they recevied valuable feedback during development, not waiting until after it’s 80% built
- How to engage the business to take ownership in their business applications
To listen to the FCE webinar, go here (you will need to register) or alternately you can listen to a podcast version of the interview here.
Wayne Snell, Senior Director of Marketing | August 4th, 2009
For those of you looking for hard metrics to help you justify your own BPM initiatives, I recommend you read the July 23rd issue of Campus Technology Magazine (CTM). It includes an extensive interview with Stewart Mixon, the COO of Medical University of South Carolina.
The article, “MUSC cuts error rates and improves efficiency with automation” discusses the financial grants management process that MUSC implemented in Lombardi Teamworks. It also points out the reasons why they elected NOT to go with an ERP system to accomplish this project, and and how they incorporated some legacy systems into the process.
Some nice ROI figures that MUSC achieved:
- [Teamworks] has reduced the per-grant error rate dramatically, from 85 – 90 percent down to just 20 - 25 percent initially, then finally 2 percent to 3 percent as users learned to use more efficient processes.
- “human touches” during the grants allocation process, traditionally a source of errors in any process, have dropped 65 percent.
You may read the whole story here
Wayne Snell, Senior Director of Marketing | July 27th, 2009
Recently, two Lombardi customers were interviewed by SearchCIO’s Manufacturing News as part of an article that discusses how manufacturers are using BPM [i.e., Lombardi Teamworks] to assist with making their supply chain more effective.
The article, entitled “BPM tools help firms bridge communications gaps in supply chains,” provides some interesting insight into how manufacturers can receive value from BPM.
One of the customers is El Araby, an air conditioner manufacturer based in Cairo, Egypt. They had this to say:
“Before Lombardi Software [BPM] was in place, all we could do for a customer was recommend them to the nearest service center and that was the end of it… We had no clue what happened next until the monthly report came out afterwards. Now, the Lombardi BPM software system handles all of the details of the repair process, even down to what technician is working on what appliance in what service center.”
We’re pretty proud that Teamworks customers around the world like to share such great testimony!
You can read the whole story here.
Wayne Snell, Senior Director of Marketing | July 7th, 2009
Last week, UK analyst firm Butler Group published their latest Technology Audit report on Lombardi. In it, analyst Mike Thompson reviewed the capabilities of Teamworks 7 as they relate to Butler’s product assessment methodology in the areas of building, optimizing and managing processes faster and smarter in this Technology Audit.
It’s a good report for you to send to those colleagues in your company who are interested in 3rd party takes on BPM technology.
The bottom line – excerpted from the report:
“Teamworks 7 is a full-featured BPM solution, with all the functionality expected of a market-leading solution. It really differentiates itself from its competitors in two distinct areas, one technical and one non-technical. By using a shared-model architecture, Teamworks ensures that the process model is always up to date, regardless of where and when changes to the model are made. Thus, changes to a running process instance can be reflected back to the high-level model. From a non-technical point of view the major focus has been on ensuring ease of use for any and all of the participants of process lifecycle management. This ensures that the people involved in the process are able to help in optimising the process, which makes far more sense than handing off the task to a ‘process expert’.
Allied to Teamworks is the Blueprint solution which creates a collaboration and communication environment that further empowers the process participants in all aspects of process management. A final factor worth highlighting is the graphical nature of the product – not just in process design terms, but in having the ability to graphically represent KPI and/or SLA non-compliance on the process map.”
We couldn’t agree more!
Butler customers can access the full Technology Audit report here, or you can also get it compliments of Lombardi here (if you have not registered with us before, you will be asked to do so).
Wayne Snell, Senior Director of Marketing | June 24th, 2009
Next week at the BPMInstitute.org BPM Conference in San Francisco, three Lombardi customers will be on hand to share their BPM success stories. The conference is being held downtown at the Parc 55 Hotel.
Details about their presentations are below. Also, stop by to see me and the rest of the Lombardi team in the Solution Showcase.
- Paul Tazbaz, Enterprise Architect at Wells Fargo, will present the best practices keynote session entitled “Architecting BPM through a Center of Excellence at Wells Fargo Bank”
Time: Tuesday, June 30, 2009 at 9:40 – 10:25 a.m. (all times are PT)
- Cheryl Mascaro, Enterprise Architect at Intel, will present a case study discussing “BPM vs. BPM – The Discipline and the Technology.”
Time: Tuesday, June 30, 11:20 a.m. – 12:05 p.m.
- Sean Perry, CIO, and Steve Nimmo, senior manager of business process and performance improvement, from Robert Half International (RHI), will share their BPM experiences in an end-user case study – “How Robert Half International is Delivering Results with BPM.”
Time: Tuesday, June 30, 2:10 – 2:55 p.m.
Also, Brandon Baxter, Lombardi’s senior product marketing manager, will present “Clear Directions for BPM Success.” Brandon will talk about how comapnies can ensure long-term BPM success by using proven project development and deployment capabilities. He will also be on the BPM vendor panel discussing “Tips for Starting and Maintaining a Successful BPM Initiative.” Those are always fun.
Time: Tuesday, June 30, 3:50 – 4:35 p.m., and the panel runs immediately afterward.
We hope to see you there!
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