This week, Lombardi has been at the Forrester IT Forum 2010 – The Business Technology Transformation: Making it Real. The conference is taking place at the Palazzo Hotel Resort Casino in Las Vegas, Nevada.
So far it has been great, in fact, we just wrapped up our Guest Executive Forum where we had Lincoln Trust Company speak on our behalf about their successful implementation of Lombardi BPM. Speakers included Bonnie Lewis, VP of Business Operations and Bill Garner, Senior IT Director of Solutions and Innovation.
Lincoln Trust Company (LTC) took advantage of our BPM capabilities to go beyond their main challenges of standardizing their document management and workflow processes, to bridging the gap between their IT and Business side of the house. Session attendees learned not only about the great results achieved by LTC (120% ROI in year 1 and 90% reduction in customer complaints), but also about the lessons learned by LTC throughout their BPM journey (don’t over analyze, build the right team capabilities), along with tips on how to get started on the BPM journey.
As you have heard from us time and again – the success of our customers is what drives us to innovate and deliver products that can help solve crucial business problems. Special thanks to Bonnie and Bill for a wonderful presentation as well as to the session attendees for the insightful questions!
We are extremely excited to have had such a tremendous presence at Impact 2010. The impressive conference of more than 6,000 registrants took place at the Venetian Resort Hotel Casino in Las Vegas, Nevada May 2-7, 2010.
 Welcome Keynote |
We kicked off the week with Lombardi Day, a special Lombardi Driven event specifically for Lombardi customers and partners. Lombardi and IBM leaders were on-site to provide an executive update on the state of Lombardi as well as a status on the acquisition and how Lombardi will fit within the IBM WebSphere portfolio.
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Kickoff 2010 was hosted by Lombardi February 22nd-26th. Kickoff is an annual, company-wide conference in Austin, Texas that has been a wonderful tradition at Lombardi since 2004. This year, not only did we have all world-wide Lombardians come to downtown Austin, but we also had a large number of IBMers attend. This week-long conference was definitely valuable for the successful integration of Lombardi into the IBM family – we were able to meet, enjoy each other’s company and learn about one another throughout the different meetings and events.
It all started Monday evening at the Austin Music Hall with an interesting presentation by Phil Gilbert at the Opening Reception. This was followed by the 2010 Lombardi Science Fair, an event that has been at Lombardi for 5 years now and is something we hope IBM will continue well into the future.
 Phil's presentation during Science Fair |
 Science Fair Passport and Program |
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Wayne Snell, Senior Director of Marketing | February 22nd, 2010
Next week at the Gartner Business Process Management Summit in London, three Lombardi customers will be on hand to share their BPM success stories. The two-day conference is being held at the Lancaster Hotel from March 1-2, 2010.
Time: Monday, March 1, 14:30 – 15:00 in Westbourne 3
Time: Monday, March 1, 15:25 – 16:05 in Westbourne 1
Time: Tuesday, March 2, 11:50 – 12:30 in Westbourne 1
Additionally, Jim Rudden, our global VP of marketing, will be participating in a Premier Sponsor panel discussion on the main stage. That panel, entitled “Speed Predicting,” is being moderated by Daryl Plummer, Managing VP and Gartner Fellow & Jim Sinur, Research VP, Gartner. The panel format is guaranteed to be unlike any you’ve seen in the past, so you won’t want to miss it.
Time: Monday March 1, 11:30 – 12:00 in Wesbourne 3.
While you are at the conference, come by to meet the Lombardi team as well as our new IBM brethren in the Solution Showcase located in the Nine Kings Suite on the ground floor of the hotel. As an added treat, we will be serving a sampling of Champagne, Chocolate and Strawberries on Monday night.
We hope to see you there!
Kelvin King, Senior Product Manager | January 19th, 2010
What separates a good university masters degree program from a great one? I believe it can be summed up in 3 key factors:
- Expert instructors, who are actively working in their field.
- A curriculum with a strong practical focus.
- Perspectives drawn from a broad range of real world experience.
These same 3 key factors were core design principles for our Level 2 BPM Developer course – which takes good BPM Developers and helps them transform into master BPM Developers.
Most of our customers have learned how to build successful process applications, but they are still unclear on how to best leverage Teamworks to address their more complex application requirements. They want to know how to design, architect and implement very robust process applications … how to master the use of Teamworks.
That’s why Lombardi field mentors lead the instruction of our Level 2 class. Lombardi mentors are highly experienced implementation consultants that work shoulder-to-shoulder with customers – but as mentors their focus is on teaching the customer how to build the solution, rather than building it for them. Their mission is to build self-sufficiency in our customer teams and transfer knowledge about BPM best practices and implementation techniques.
Our mentors and consultants helped design a Level 2 BPM Developer curriculum with a strong practical focus. Through 6 half day instructional modules, we teach the most common complex requirement patterns encountered in the field and the best practices for addressing those patterns. The course topics and hands-on exercises are based on experience gained by Lombardi field delivery teams across hundreds of customer projects.
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As 2009 comes to an end, Lombardi would like to take this opportunity to thank our customers for an extremely rewarding year. Your successful BPM implementations are the reason that everyone at Lombardi strives to deliver unparalleled products and services. Here are some highlights of 2009 where our customers have won prestigious awards through the use of Blueprint and Teamworks:
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NACCO Materials Handling Group – 2009 CIO 100 Award for automating several processes and introducing the capability to track core processes in real time, eliminating the risk of defective designs entering production.
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WE Energies – Honorable Mention – Gartner “Out of the Box BPM Delivery” Award for improving efficiencies and customer service of their Low Income Pilot Project which helps low income customers change their long term approach to managing their energy consumption and their energy bill.
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Homeloan Management Ltd. UK – 2009 Silver BPM Excellence Award for Europe for their Credit Management Project which has significantly improved the efficiency of the process and also added a much greater level of control.
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Lincoln Trust Company – 2009 Gold BPM Excellence Award for N. America for delivering the most tangible results and benefits to its users which have generated firm metrics including reduced staffing costs, reduction in cycle-times for internal and external stakeholders, and substantial increase in employee productivity.
Congratulations to these and all of our customers for their continued success with BPM – As Lombardi joins the IBM family, we certainly look forward to another remarkable year of customer successes in 2010!
Brandon Baxter, Senior Product Marketing Manager | November 18th, 2009
Last week, the Financial Times (FT) digital business reporter Stephen Pritchard published a podcast interview with Toby Redshaw, the CIO of global insurance giant Aviva on the importance of business process management.
Aviva currently has 23 live BPM projects. One, the “Joiners, movers and leavers” system, tracks staff across their time with Aviva, from both an HR, and an information and systems access point of view. It was built in less than 12 weeks using Lombardi’s BPM tools.
In the podcast, Mr. Redshaw claimed that BPM is the single-most important technology he has seen for helping to improve the business in his 28+ years. We couldn’t agree more!
To listen to the entire interview (7:05), go here
Wayne Snell, Senior Director of Marketing | November 10th, 2009
I’m excited to announce that two of Lombardi’s financial services customers were selected as finalists in the 2009 Global Awards for Excellence in Business Process Management.
The first customer is Homeloan Management Limited (HML), a UK-based mortgage lender. They were selected for the strong case study results achieved while using BPM to streamline their Credit Management Processes. The second customer, Lincoln Trust Company (LTI), is based in Denver, CO. They achieved finalist status for implementing an enterprise wide BPM program that manages all strategic processes within the organization. LTI is especially proud of the measurable results of their program in the areas of driving processes to the web, reducing costs and risks, improving customer satisfaction, and completely turning around a damaged relationship between their IT and business organizations.
The prestigious Global Awards for Excellence in BPM, sponsored by WfMC, BPMFocus and BPM.com, are now in their 16th year and recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives.
We are proud to congratulate both HML and LTI for their achievements and for being named 2009 BPM Excellence Award finalists!
Wayne Snell, Senior Director of Marketing | August 11th, 2009
Recently the Foreign Currency Exchange Corp. (FCE) recorded a webinar with TechTarget discussing the experiences that they have had with BPM.
FCE, which is a subsidiary of the Bank of Ireland Group, provides a broad range of currency conversion products and services to wide range of industries and uses both Blueprint and Teamworks as an alternative to traditional application development. Using BPM lets them deliver projects an eye-popping 50% faster than traditional approaches.
Some important take-aways discussed in the webinar include:
- How they became self sufficient after their very first project
- How they gather business requirements in a much more collaborative way
- How they recevied valuable feedback during development, not waiting until after it’s 80% built
- How to engage the business to take ownership in their business applications
To listen to the FCE webinar, go here (you will need to register) or alternately you can listen to a podcast version of the interview here.
Wayne Snell, Senior Director of Marketing | August 4th, 2009
For those of you looking for hard metrics to help you justify your own BPM initiatives, I recommend you read the July 23rd issue of Campus Technology Magazine (CTM). It includes an extensive interview with Stewart Mixon, the COO of Medical University of South Carolina.
The article, “MUSC cuts error rates and improves efficiency with automation” discusses the financial grants management process that MUSC implemented in Lombardi Teamworks. It also points out the reasons why they elected NOT to go with an ERP system to accomplish this project, and and how they incorporated some legacy systems into the process.
Some nice ROI figures that MUSC achieved:
- [Teamworks] has reduced the per-grant error rate dramatically, from 85 – 90 percent down to just 20 - 25 percent initially, then finally 2 percent to 3 percent as users learned to use more efficient processes.
- “human touches” during the grants allocation process, traditionally a source of errors in any process, have dropped 65 percent.
You may read the whole story here
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