Live from Forrester!

This week, Lombardi has been at the Forrester IT Forum 2010 – The Business Technology Transformation: Making it Real.  The conference is taking place at the Palazzo Hotel Resort Casino in Las Vegas, Nevada.

So far it has been great, in fact, we just wrapped up our Guest Executive Forum where we had Lincoln Trust Company speak on our behalf about their successful implementation of Lombardi BPM.  Speakers included Bonnie Lewis, VP of Business Operations and Bill Garner, Senior IT Director of Solutions and Innovation.

Lincoln Trust Company (LTC) took advantage of our BPM capabilities to go beyond their main challenges of standardizing their document management and workflow processes,  to bridging the gap between their IT and Business side of the house.  Session attendees learned not only about the great results achieved by LTC (120% ROI in year 1 and 90% reduction in customer complaints),  but also about the lessons learned by LTC throughout their BPM journey (don’t over analyze, build the right team capabilities), along with tips on how to get started on the BPM journey.

As you have heard from us time and again – the success of our customers is what drives us to innovate and deliver products that can help solve crucial business problems.  Special thanks to Bonnie and Bill for a wonderful presentation as well as to the session attendees for the insightful questions!