Podcast: Process Mapping at 99 year old Tillamook Dairy

Founded in 1899, the Tillamook County Creamery Association has had a history of passing down processes from artisan to artisan.  When a new CEO came on board about 18 months ago he realized that he needed to quickly get a handle on the company’s processes in order to move forward and compete in today’s market.

It was Steve Burge who was tapped to put together a Process Management Model to lead the collection and documentation of the company’s processes.

Take a listen to the podcast I did with Steve where he talks about his challenge and how he and a core team mapped all of Tillamook’s processes within six months.