Podcast: Process Mapping at 99 year old Tillamook Dairy

Founded in 1899, the Tillamook County Creamery Association has had a history of passing down processes from artisan to artisan.  When a new CEO came on board about 18 months ago he realized that he needed to quickly get a handle on the company’s processes in order to move forward and compete in today’s market.

It was Steve Burge who was tapped to put together a Process Management Model to lead the collection and documentation of the company’s processes.  I gave Steve a call and we talked about his challenge and how he and a core team mapped all of Tillamook’s processes within six months.

Take a Listen:

My talk with Steve (7:06)

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