Last week, eWeek Magazine recorded a podcast with Lombardi’s President, Phil Gilbert. The interview discusses our strategy for the next decade of BPM, as well as explains why the next generation of enterprise application software is going to be defined by business process integration and management.

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The twenty minute podcast, hosted by eWeek executive editor Michael Vizard, is entitled “Tying IT to the Business Process.” As always, it is filled with great anecdotes from Phil. I encourage each of you to listen in!

Michael’s interview with Phil (19:41) Listen (Mp3)

I’m excited to announce that the Blueprint Spring ‘09 release is now live on blueprint.lombardi.com! This update moves Blueprint from being a great modeling tool to be the place for everyone in your organization to go for business improvement conversations. We’ve leveraged social networking concepts to facilitate the discussion about how each person can make their job better. Everyone can see and be notified about changes that are relevant to their work, discover relationships between what they do and the rest of the organization, and contribute feedback and suggestions to the community.

Let’s take a look the new features in detail:

• See Changes and Discover Relationships: Social networking sites like Facebook and LinkedIn can tell you when a colleague switches jobs or a long lost friend gets married. It’s news you wouldn’t have heard otherwise, or perhaps even known to ask about. Blueprint now does the same for process in your enterprise. The new Activity Feeds show you changes happening to your processes and helps you discover relationships between what you do and the rest of the company. Now you’ll know when something changes two steps upstream from you that will affect your job, or that the person in the next building over does something similar that you leverage.

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Yesterday was the culmination of hundreds of man years of effort and understanding here at Lombardi. Yesterday marked the end of what I call “the first decade of BPM” and sets the industry on what I think is going to be an all-new course, or more accurately, a much broader and valuable course. And so out of pride, but also because I think that the BPM industry shifted today, I want to write about it a bit more.

Lombardi announced major advances in all three areas that determine success or failure in BPM:

1. The need to communicate — you have to make business improvement personal
2. The need to automate — you have to drive productivity and re-use
3. The need for talent — you need to be able to assess risk, plan, and lead

Forget about simplistic approaches to driving transformational change based solely on whether your BPMS (or “BPP” or “PAAS”) has a given feature. The so-called “Business Process Platform” as a sole-sourced technological salvation is a hoax. It’s a solipsistic approach by technologists to once again say “if I have a better tool, I won’t be as big a fool.” Go on, stare at your image in the water and try to pawn all this off on simply another development tool or architecture. Instead, you need to take to heart what Toby Redshaw, CIO of Aviva, said a couple of weeks ago (paraphrasing here): “If you’re in IT and not doing BPM, three years from now you won’t have a job.”

He wasn’t talking about a tool. He was talking about change and changing everything: how we relate IT to the business, how we use tools, and how we manage, nay, lead, change in our businesses through the use of BPM tools and methods.

Yesterday Lombardi re-defined what a BPM platform needs to be; three specific vehicles: Blueprint (Spring ‘09), Teamworks 7, and Lombardi University.

Together, these 3 pillars — communication, automation and leadership — combine to form the basis for the platform for BPM’s second decade. Lombardi is that platform.

Editor’s note: The above is excerpted from Phil’s personal blog. Follow this link to read the full post, including a discussion of each of Lombardi’s new products.

This morning we officially announced the Blueprint Spring ‘09 update. The new release allows you to move beyond the realm of process mapping and documentation and to a place where every employee in your enterprise can contribute to process improvement efforts and actively make their jobs better.

Usually only a relatively small number of people inside an organization do real modeling of processes. The vast majority of us have “day jobs” and don’t necessarily think of things in terms of flow charts, activities, and decision points. How do we participate in the process improvement discussion?

Blueprint now leverages social networking technology similar to sites like Facebook and LinkedIn to build a community around business improvement that everyone–modeler or not–can participate in. “Participants” can reference and offer suggestions and feedback on their processes without the need to know any mapping or diagramming  techniques. “Authors” can have threaded, two way conversations with the participants in the business and leverage Blueprint’s existing easy to use modeling capabilities to rationalize and improve processes. Tying this all together is a Facebook-style activity feed that proactively notifies you when your processes or the conversation about them changes.

We’re announcing the Spring ‘09 release today and it goes live on blueprint.lombardi.com on Saturday morning. Want to see more? Make sure you attend the introduction webinar tomorrow at 10 AM central.

Last week, IBM launched a “cloud-based set of strategy and business process tools” called BlueWorks. It was clearly a soft launch – BlueWorks was announced in the 13^th paragraph of a release about Enterprise Cloud Services. So you may have missed it.

We didn’t.

In particular, we could not help but notice the name similarity with Blueprint — our cloud based process mapping and modeling application that has been on the market for two years. Now, before you call me paranoid, know that we average several thousand hits to our website per quarter from IBM labs in China, Italy, Germany, Canada and the US. And we get dozens of requests for Blueprint accounts from IBM Labs across the world every quarter. So, at the very least, the IBM team was aware of Blueprint — if not imitating it. They are not the first to follow Blueprint’s lead — and won’t be the last.

Despite this, IBM has missed the mark — at least from what we can tell from the slide pitch.

Bruce Silver has had his head in the IBM Clouds lately and wrote up an interesting post on BlueWorks. The phrase that captured my attention was that “democratizing modeling and analysis” is key to creating a culture of BPM in a company. On that point, we could not agree more.

Bruce goes on to say that “BlueWorks does that”. From what we have seen so far, I could not disagree more.

BlueWorks is still “tooling for the few”.  What I mean by this is that IBM is missing the bigger point that needs to be addressed – that the future of BPM is dependent on our ability to enable everyone within an organization to collaborate on process improvements, within a “BPM” framework and language.

Making the entry point to these conversations based on IBM’s Component Business Modeling methodology or introducing eTOM Frameworks does virtually nothing to get broad set of people in your company talking about how to improve their everyday work. No matter if the tool is free, applies new metaphors from social networking and works in the cloud. It propagates the message that unless you are steeped in process knowledge, you have no part in the conversation.

Blueprint, on the other hand is about reaching and giving voice to the many. It is about upending traditional process paradigms and giving organizations the tools to be successful both inside and outside of traditional BPM roles.

We use social features and an “Enterprise 2.0″ approach as well — and as such it’s tempting to think that these two products are more similar than they, in fact, are. The underlying philosophy of Blueprint still stands in stark contrast to that of BlueWorks and its maker, IBM.

Blueprint is, as Bruce Silver also wrote, “Process Modeling for the Rest of Us.”

IBM said that version 1 of BlueWorks will be available some time on or after June 26. The fully mature version of Blueprint is available right now. In fact, if you want to hear how companies have already used Blueprint to drive process improvement, check out podcasts from Symantec, PRC and West Bend Insurance.

Get your own little slice of democracy right now by giving Blueprint a spin.

Devin Rickard is a Senior Director of Business Process Improvement at Symantec, the company best known for its Norton line of security products.  The team that Devin belongs to acts as internal process consultants at the company and they’ve adopted Lombardi Blueprint as the common process modeling tool for the group.  What they found however is that Blueprint has a wide appeal beyond their group.

I caught up with Devin to learn about process improvement at Symantec and how his team was using Blueprint.

>>My talk with Devin (11:53): Take a Listen

Devin Rickard of Symantec's Business Process Improvement team

Some of the topics Devin tackles:

• Symantec has grown through rapid organic growth as well as acquisition.  This has led to processes being executed in islands. Devin’s group works with the islands to try and “pull them together into a single continent.”
• The team practices “stealth six sigma.”  They have adapted the processes and tools from Six Sigma so that they fit the Symantec corporate culture.
• What started as a nice tool for the practitioners has ended up becoming the core catalyst that brings together individuals and helps them to visualize what they are trying to improve upon for Symantec customers and partners.
• As business owners or process managers become engaged they are becoming aggressive adopters of Blueprint.  They find it gets them a picture of their business that they’ve never had before and they want to find the areas within their own processes that they can make improvements to.
• The interest/involvement of the business has noticeably shortened the time to improvements.
• Some of the projects Devin and team have used Blueprint for: transforming the quote to cash process and the procure to pay process (Blueprint helped to cut the time to pay employee expense reports from 3-5 weeks to 2-3 days) as well as working on ways to make the process of integrating acquisitions smoother.

As an application that leverages all the agility and reach that the cloud provides, we thought it only appropriate that Lombardi Blueprint help sponsor Cloud Camp Austin 2009.

Along with lesser known companies like Microsoft, Sun and Rackspace :-) , Lombardi Blueprint is a gold sponsor of the event (actually since I took the screenshot to the left, Aserver, Rightscale and Zeus have also joined the golden ranks).

As a gold sponsor we get to deliver a 5-7 minute lightening talk at the beginning of the event.  The only restrictions are that it be cloud related and it can’t be a product pitch.  I will be talking about the cloud and democratization of information.

What, When, Where…

The event takes place next Saturday, April 25th from 10AM – 4PM down at Austin City Limits on the UT campus. Here’s how the webpage sums up the event:

CloudCamp is an unconference where early adopters of Cloud Computing technologies exchange ideas. With the rapid change occurring in the industry, we need a place we can meet to share our experiences, challenges and solutions. At CloudCamp, you are encouraged you to share your thoughts in several open discussions, as we strive for the advancement of Cloud Computing. End users, IT professionals and vendors are all encouraged to participate.

(Here are a few more thoughts regarding the event from co-organizer and Red Monk analyst Michael Cote.)

Free for All

The cost of the event is FREE and all you need to do is register online so they know how many folks are coming (heck, I bet if you showed up that day they probably wouldn’t turn you away.)  So come on down next Saturday and enjoy and learn.  And remember, since its an unconference that means anyone can propose and lead a session and we all learn from each other.

For those who will be in the Austin area then, hope to see you there!

Last month we held our company kick off where all of our employees from all around the world gathered here in Austin for meetings to get set for the upcoming year.  One of the highlights of the three days was the 4th annual Lombardi Science Fair.

Each year, people are given a couple of weeks during work time to work on a project that extends the base platform of Blueprint or Teamworks in some cool new way.  As the official Science Fair rules state:  “Anyone at Lombardi can enter… all you have to do is think up a project, register the project on the wiki page  build the project, and show up ready to pitch your project on January 27!”

This year there were close to 40 projects and awards were given in three different categories as well as one project that was picked as “Best in Show.”    The winners received iPod Nanos and the Best in Show was the recipient of cold hard cash.  Not only that, but all of the winners will be show cased at Lombardi’s upcoming customer event, Driven.

Everyone Wins

The real cool thing for customers, Lombardi and the entrants is a that lot of these out-of-the box projects find their way into the products over the coming year.

This was my first time at Science Fair and I was really impressed with how elaborate the whole shebang was.  Nice way to keep innovation pumping.

One of the great pleasures of delivering Blueprint as a SaaS application is that we’re able to stay flexible and update the product approximately every six weeks. To that end, we dedicated the February Update of Blueprint to fulfilling the top three customer requests we’ve heard over the past few months on the forums and out in the field.

Take a look at this screencast for a quick rundown or see the full details after the break.

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At the end of last year, Blueprint Product Manager Dave Marquard and I had a call with Forrester analyst Clay Richardson to brief him on Lombardi Blueprint.  The result of that call and a considerable amount of further research was a 6-page report that debuted last Friday — “Vendor Snapshot: Lombardi Blueprint Bridges Gap Between Process Discovery And Execution.”

Here is the Executive Summary from the Forrester site:

Austin-based Lombardi Software’s latest offering, Blueprint, positions the vendor to extend its leadership in human-centric business process management (BPM) and takes direct aim at Microsoft Word, PowerPoint, and Visio as the tools of choice for process analysts. Blueprint provides a process modeling and discovery platform that blends collaboration and documentation capabilities into an easy-to-use, low cost, software-as-a-service offering that can be used by beginner to expert process analysts. To stay ahead of the pack, the platform needs to continue extending its collaborative Web 2.0 functionality as other BPM suite vendors play catch-up by introducing similar offerings. Consider Lombardi Blueprint if you need a collaborative and lightweight process discovery tool that is tailored to support geographically dispersed process discovery teams.

We are in the process of licensing this report and as soon as we do, we will be making it available on the lombardi.com site.  If you are already a Forrester client, you can log in access the report here.

If the above has piqued your interest, you might be interested in signing up for a 30-day free trial of Blueprint and seeing for yourself. :-)