Yesterday SearchCIO and Accenture published a new webcast with Bob Shallow, who is the Director of Global Product Development Processes, Systems and Operations at NACCO Material Handling Group, a $2.8 billion dollar company that engineers and manufactures Hyster and Yale Material Handling Equipment (lift trucks, aftermarket parts, etc.).

NACCO is also a Lombardi customer, and you can read more about them here.

In the webcast Bob talks about what exactly has been accomplished using BPM at NACCO, demonstrating an architectural step-through of how their processes have changed, with a particular focus on ROI. It’s exciting that so many Lombardi customers like NACCO are passionate about their BPM successes and want to share their best practices.

You’ll need to register on the SearchCIO site to view the webcast.

The other day SearchCIO published a feature on BPM that included two Lombardi customers, Wells Fargo and NACCO Materials Handling.

The piece is notable as a case study because of the quantifiable successes it reports - for example, the $250,000 savings realized on a project with the centralized loan disposition group at Wells Fargo, and the cost authorization system that Bob Shallow and his team over at NACCO implemented in an unprecedented 15 days.

The author, Sarah Varney, is right in pointing out the many challenges companies face along the way - everything from internal politics, to an inherent distrust of IT tools on the part of the business, to issues of bandwidth and a lack of resources.  But as Wells Fargo and NACCO have shown, anything is possible with the right team and the right solution.

Thinking about different ways to explain BPM to your co-workers? Check out the video below - produced by NACCO Materials Handling Group. They make REALLY big forklifts. Bet you never thought you could use Benny Hill to explain why your company needs BPM?

For the more serious side of this BPM initiative, check out Bob Shallow (Director of Global Product Development) on a recent webinar that highlights lessons learned from his initial process improvement efforts. Note that you will have to register with eBizQ. Here is the link.

The Lombardi team is gearing up for the Gartner BPM Summit next week, Sept. 10 - 12 in Washington to D.C. If you can make it there, the event will showcase some very interesting and compelling Lombardi customer stories.

Bob Shallow, director of global product development at NACCO Materials Handling Group will share his experiences on a BPM case study panel session during the conference. And Gene Rawls, vice president of continuous improvement at Wells Fargo Financial will present his company’s BPM experiences in a Lombardi-hosted case study session.

From Lombardi, Phil Gilbert, president, will present during a luncheon keynote. During his presentation, “Governing an Enterprise-Wide BPM Program” Phil will share insight into new structural capabilities in chartering and governance needed to make BPM an internal competency to scale the delivery of BPM projects. He’ll also propose five “Charters for BPM Governance” to help companies make the move from “project to program.”

Also from Lombardi will be Toby Cappello, vice present of professional services, to present, “Breaking Down the Three Major Barriers to BPM Success.”

If you’re planning to attend the conference, stop by and see us at booth #10. We’d love to see you there.