Wayne Snell, Senior Director of Marketing | February 22nd, 2010
Next week at the Gartner Business Process Management Summit in London, three Lombardi customers will be on hand to share their BPM success stories. The two-day conference is being held at the Lancaster Hotel from March 1-2, 2010.
Time: Monday, March 1, 14:30 – 15:00 in Westbourne 3
Time: Monday, March 1, 15:25 – 16:05 in Westbourne 1
Time: Tuesday, March 2, 11:50 – 12:30 in Westbourne 1
Additionally, Jim Rudden, our global VP of marketing, will be participating in a Premier Sponsor panel discussion on the main stage. That panel, entitled “Speed Predicting,” is being moderated by Daryl Plummer, Managing VP and Gartner Fellow & Jim Sinur, Research VP, Gartner. The panel format is guaranteed to be unlike any you’ve seen in the past, so you won’t want to miss it.
Time: Monday March 1, 11:30 – 12:00 in Wesbourne 3.
While you are at the conference, come by to meet the Lombardi team as well as our new IBM brethren in the Solution Showcase located in the Nine Kings Suite on the ground floor of the hotel. As an added treat, we will be serving a sampling of Champagne, Chocolate and Strawberries on Monday night.
We hope to see you there!
RecentlyBPM:redux posted an interview with our very own Wes Chung. Wes is one of Lombardi’s Alliances Managers. In the post, Theo Priestley discusses various topics with Wes about Lombardi’s vision for BPM, its evolution to date and more. There are some really great comments worth summarizing here in Process People.
Expectations for 2010 After a Fairly Turbulent 2009
We saw companies strategically select BPM as a means to improve their operating efficiency and also to position themselves competitively for eventual market condition improvements. In 2010, we are expecting that there will be an increased oversight and due diligence on how money actually gets spent.
Training and Education Services
We have expanded our offerings for both on-site and virtual classroom-style skills enhancement. Lombardi University covers all of the roles needed in a BPM program and at all of the skill levels for different responsibilities that exist.
Blueprint
Our customers are using the tool to improve their understanding of their processes and to drive process changes. Blueprint has the ability to:
- Identify differences between operating branches or geographical units
- Standardize best practices and operating procedures
- Manage candidate projects across the portfolio of BPM initiatives
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Kelvin King, Senior Product Manager | January 19th, 2010
What separates a good university masters degree program from a great one? I believe it can be summed up in 3 key factors:
- Expert instructors, who are actively working in their field.
- A curriculum with a strong practical focus.
- Perspectives drawn from a broad range of real world experience.
These same 3 key factors were core design principles for our Level 2 BPM Developer course – which takes good BPM Developers and helps them transform into master BPM Developers.
Most of our customers have learned how to build successful process applications, but they are still unclear on how to best leverage Teamworks to address their more complex application requirements. They want to know how to design, architect and implement very robust process applications … how to master the use of Teamworks.
That’s why Lombardi field mentors lead the instruction of our Level 2 class. Lombardi mentors are highly experienced implementation consultants that work shoulder-to-shoulder with customers – but as mentors their focus is on teaching the customer how to build the solution, rather than building it for them. Their mission is to build self-sufficiency in our customer teams and transfer knowledge about BPM best practices and implementation techniques.
Our mentors and consultants helped design a Level 2 BPM Developer curriculum with a strong practical focus. Through 6 half day instructional modules, we teach the most common complex requirement patterns encountered in the field and the best practices for addressing those patterns. The course topics and hands-on exercises are based on experience gained by Lombardi field delivery teams across hundreds of customer projects.
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In case you missed it, we published an article in the latest issue of Workforce Management that might be of interest. The article is entitled “A Simple Approach to Documenting your HR Process” and it is filled with statistics and tips for getting your HR processes documented and streamlined.
A recent study by Staffing.com revealed that 70% of applicants and 28% of hiring managers are dissatisfied with how their hiring processes work; and that is just one of the many critical processes in your company. Effective documentation of your HR processes can lead to impressive savings and a large reduction in your company’s overhead.
Optimizing your HR processes is critical for saving time, avoiding errors and reducing company overhead. The absolute best way to save time and money is through process documentation. If you are interested in finding out how to quickly document and streamline your key processes, there is a simple next step. Just click the link below to download the full white paper.
Get the White Paper: A Simple Approach to Documenting Your HR Process
Ready to start documenting your processes now? To effectively document your processes, you will need the right tool. Click here for a free trial of Lombardi Blueprint, the easiest process documentation tool on the market.
Crissy McCauley, Blueprint Marketing Program Specialist | December 21st, 2009
Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company’s processes to help improve business processes across 15 domestic and 5 international call centers.
Rachel recently sat down with Jim Rudden, VP of Marketing with Lombardi to record a webinar on how Blueprint has helped her company restructure, document and standardize their processes. To listen to the full webinar, click here.
In the webinar, Rachel explains that one of the biggest challenges they faced was that everyone had their own way of doing things. Documents were in piles all over people’s desks and everyone was doing their processes differently. There was no standardization within their processes, which was costing them time and money. PRC needed to be able to take a narrative of their situation and see it in a visual manner.
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This morning we announced IBM’s intention to acquire Lombardi. In case you missed the announcement, you can find it here. I could not be more excited about this. Many of you that have been following us for a long time know that Lombardi has been growing by leaps and bounds over the years. Now, becoming part of the IBM family gives Lombardi the opportunity to reach out to even more companies around the globe and help them solve their process pains and run their businesses more effectively.
Lombardi’s had a long-standing technical partnership with IBM – we were one of the first vendors in the BPM space to deliver a product running on WebSphere. We understand IBM’s strengths and we know how they complement ours as well. We also know that there is a great fit for both Teamworks and Blueprint into the overall IBM BPM portfolio.
We also have many joint customers and partners – so we understand the types of expanded product and service offerings that are needed to drive enterprise level success with BPM.
And, most importantly, we both share a strong passion and commitment to customer success – so our goals are very much in line.
Over the coming weeks we will be sharing more information about this acquisition and what it means for the future. But one thing is clear, the future is truly brighter than ever for Lombardi. In the meantime, I would like to thank our customers, employees, partners, and investors for your support and I look forward to the next decade of BPM.
Wayne Snell, Senior Director of Marketing | November 10th, 2009
I’m excited to announce that two of Lombardi’s financial services customers were selected as finalists in the 2009 Global Awards for Excellence in Business Process Management.
The first customer is Homeloan Management Limited (HML), a UK-based mortgage lender. They were selected for the strong case study results achieved while using BPM to streamline their Credit Management Processes. The second customer, Lincoln Trust Company (LTI), is based in Denver, CO. They achieved finalist status for implementing an enterprise wide BPM program that manages all strategic processes within the organization. LTI is especially proud of the measurable results of their program in the areas of driving processes to the web, reducing costs and risks, improving customer satisfaction, and completely turning around a damaged relationship between their IT and business organizations.
The prestigious Global Awards for Excellence in BPM, sponsored by WfMC, BPMFocus and BPM.com, are now in their 16th year and recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives.
We are proud to congratulate both HML and LTI for their achievements and for being named 2009 BPM Excellence Award finalists!
Wayne Snell, Senior Director of Marketing | October 2nd, 2009
It’s Business Process Management conference season right now. Over the next 4 weeks, Lombardi and our customers will be participating in quite of few conferences around the world – spreading the news about how BPM can help companies to quickly improve their processes and gain efficiencies.
In fact, last week we found ourselves presenting in Washington D.C. for the Brainstorm BPM, and Sao Paulo, Brazil, for the 2nd International Congress of Business Processes, respectively.
This week it was the IRM BPM summit in London. Aviva, one of our large insurance customers, spoke about how they are using BPM to get measurable results across their organization.
Next week we are back at it at the Gartner BPM Summit in Orlando Florida, with seven Lombardi customers speaking about their BPM projects. If you are attending this one, you are in for a real treat – we have executives from Lincoln Trust Company, Wells Fargo, Medical University of South Carolina, Foreign Currency Exchange Corp. and others sharing their experiences and best practices for “How to succeed with BPM.”
But the world tour doesn’t stop there. We’ll also be at Forrester’s Business Technology Forum in Chicago next week where another customer, SIRVA, will be sharing their perspective on how BPM helps them drive world-class customer experience in the corporate relocation business.
Finally, we will be rounding out the conference season with Phil Gilbert speaking at a Banking event in Riyadh, Saudi Arabia, as well as participating at both of Gartner’s Symposium/ITXpo events in Orlando, Florida and Cannes, France.
And that’s how you go around the world in 30 days with BPM. Pretty busy schedule, but certainly worth it because we feel that every company can benefit from process improvement if they take the right approach. We hope to see you at one of the events.
Cliff Vars, Director, Teamworks Product Management | August 24th, 2009
On Friday, KMWorld Magazine announced that Teamworks 7 received a 2009 “Trend-Setting Product of the Year” award. I’m pretty excited about this award, as is our development team.
The innovations that Teamworks 7 offers customers is really helping them expand their BPM adoption exponentially throughout the organization. It increases their collaboration, governance and reuse abilities, and it helps them simplify nearly every task that they need to do across the entire process development lifecycle.
We’re proud to receive this recognition. But we certainly won’t stop here. Thanks to all of you for nominating Teamworks 7 as a winner.
Wayne Snell, Senior Director of Marketing | August 20th, 2009
Yesterday, Phil Gilbert spoke about the human aspects of BPM as an invited guest on the well-known Internet talk radio show, CIO Talk Radio.
It’s obvious BPM has come of age when mainstream media programs are starting to weigh-in on the topic.
The hour-long show featured ‘HIM: Handling the Human Side of BPM,’ and focused on whether the new Human Interaction Management (HIM) framework is necessary given that BPM already addresses most of the same issues and is a mature discipline.
In addtion to Phil, the other invited guests were Clay Richardson (senior analyst at Forrester) and Howard Smith (BPM author and CTO of CSC’s European Group).
If you are interested in hearing how BPM can help your organization, or if you need a better way to explain its benefits to your executives, you should listen to the replay. You can access the replay here (not required to register).
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