In a previous post I said that it should go without saying that you have to showcase your initial BPM project if you want to drive adoption across the entire organization. I focused on metrics. Although other areas of the business might not understand the functional process implemented, they will find interest in how you are measuring the process for improvement. This can correlate to other areas of the business as well.
Today I want to address the folks out there who don’t feel comfortable showcasing their project because they don’t have the biggest ROI numbers yet. Maybe it has only been in production for a couple of weeks. What else can you focus on?
The Before and After
What did the process look like before the solution and how has it changed? Were there lots of manual hand-offs, faxes and emails? Did participants have to log onto four different systems just to review a work item? Was there inconsistency in the way people executed the process? How much time did managers spend building and running reports before status meetings? What does it look like now?
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Showcasing the success of your initial BPM project is often times requested from other departments, but it’s also required to help drive adoption across the entire organization.
If showcasing your initial BPM deployment can help gain process adoption and ignite enthusiasm in other areas of the business, then you’ll get more and more value out of your overall BPM initiative. That being said, here is the first in a two part series of posts that will help you to showcase your BPM solution within your organization.
Get ‘em excited!
Everyone has had to sit in a presentation during their lunch break that seemed like a never-ending PowerPoint slide show. Now imagine watching someone explaining a process flow diagram that has no relevance to you. Then follow that with a “live” demonstration of someone clicking through a bunch of screens acting as a participant in the process that you didn’t get. Trust me, it can be very painful.
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Driven 2008 has come to a close, and we’re really thrilled with this year’s event. Many of the conference attendees stayed for the Lombardi golf tournament yesterday, which took place on the beautiful Fazio Canyons golf course at Barton Creek Resort and Spa. The weather was perfect and the golf was great.
On that note, I thought it might be timely to provide a quick recap of a session that Toby Cappello hosted on Wednesday. The session was called: “The Monday Morning Quarterback Discusses 10 Painful Lessons Learned.” Toby started things off with a golf analogy - one which he lived up to on the course yesterday!
The analogy went something like this: “BPM is like golf - you need to build muscle memory if you want to develop consistency and achieve success.”
In all honesty, I can’t really think of any other combinations of a technology (BPMS) and a discipline (BPM) that fits so perfectly with this analogy. It cuts to the core of Lombardi’s methodology. In fact, if you break it down even further you’ll see more uncanny parallels that help to visualize what exactly you’ll need to do to achieve success with BPM.
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