As 2009 comes to an end, Lombardi would like to take this opportunity to thank our customers for an extremely rewarding year.  Your successful BPM implementations are the reason that everyone at Lombardi strives to deliver unparalleled products and services.  Here are some highlights of 2009 where our customers have won prestigious awards through the use of Blueprint and Teamworks:

• NACCO Materials Handling Group – 2009 CIO 100 Award for automating several processes and introducing the capability to track core processes in real time, eliminating the risk of defective designs entering production.
• WE Energies – Honorable Mention – Gartner “Out of the Box BPM Delivery” Award for improving efficiencies and customer service of their Low Income Pilot Project which helps low income customers change their long term approach to managing their energy consumption and their energy bill.
• Homeloan Management Ltd. UK – 2009 Silver BPM Excellence Award for Europe for their Credit Management Project which has significantly improved the efficiency of the process and also added a much greater level of control.
• Lincoln Trust Company – 2009 Gold BPM Excellence Award for N. America for delivering the most tangible results and benefits to its users which have generated firm metrics including reduced staffing costs, reduction in cycle-times for internal and external stakeholders, and substantial increase in employee productivity.

Congratulations to these and all of our customers for their continued success with BPM – As Lombardi joins the IBM family, we certainly look forward to another remarkable year of customer successes in 2010!

I’m proud to announce that CIO Magazine has named NACCO Materials Handling Group as one of this year’s CIO 100 winners in recognition of its success with BPM. This is the second year in a row that one of Lombardi’s customers has won an award for their BPM project!

The 2009 CIO 100 Awards honor 100 companies that are creating new business value by innovating with technology.

We are especially proud that Teamworks was the only BPM product specifically mentioned by CIO as delivering customer value in the awards, and that it has saved NACCO approximately $2 million, while improving their customer satisfaction and time to market.

Congratulations to the NACCO team!

Yesterday SearchCIO and Accenture published a new webcast with Bob Shallow, who is the Director of Global Product Development Processes, Systems and Operations at NACCO Material Handling Group, a $2.8 billion dollar company that engineers and manufactures Hyster and Yale Material Handling Equipment (lift trucks, aftermarket parts, etc.).

NACCO is also a Lombardi customer, and you can read more about them here.

In the webcast Bob talks about what exactly has been accomplished using BPM at NACCO, demonstrating an architectural step-through of how their processes have changed, with a particular focus on ROI. It’s exciting that so many Lombardi customers like NACCO are passionate about their BPM successes and want to share their best practices.

You’ll need to register on the SearchCIO site to view the webcast.

The other day SearchCIO published a feature on BPM that included two Lombardi customers, Wells Fargo and NACCO Materials Handling.

The piece is notable as a case study because of the quantifiable successes it reports – for example, the $250,000 savings realized on a project with the centralized loan disposition group at Wells Fargo, and the cost authorization system that Bob Shallow and his team over at NACCO implemented in an unprecedented 15 days.

The author, Sarah Varney, is right in pointing out the many challenges companies face along the way – everything from internal politics, to an inherent distrust of IT tools on the part of the business, to issues of bandwidth and a lack of resources.  But as Wells Fargo and NACCO have shown, anything is possible with the right team and the right solution.

The Lombardi team is gearing up for the Gartner BPM Summit next week, Sept. 10 – 12 in Washington to D.C. If you can make it there, the event will showcase some very interesting and compelling Lombardi customer stories.

Bob Shallow, director of global product development at NACCO Materials Handling Group will share his experiences on a BPM case study panel session during the conference. And Gene Rawls, vice president of continuous improvement at Wells Fargo Financial will present his company’s BPM experiences in a Lombardi-hosted case study session.

From Lombardi, Phil Gilbert, president, will present during a luncheon keynote. During his presentation, “Governing an Enterprise-Wide BPM Program” Phil will share insight into new structural capabilities in chartering and governance needed to make BPM an internal competency to scale the delivery of BPM projects. He’ll also propose five “Charters for BPM Governance” to help companies make the move from “project to program.”

Also from Lombardi will be Toby Cappello, vice present of professional services, to present, “Breaking Down the Three Major Barriers to BPM Success.”

If you’re planning to attend the conference, stop by and see us at booth #10. We’d love to see you there.