Tech Decisions For Insurance: BPM Case Study with Xbridge’s David Brakoniecki

Last week, Tech Decisions For Insurance published a case study covering the use of Lombardi Teamworks at Xbridge, the UK’s leading online insurance and finance broker.  The article is very thorough, and covers some of the ways that BPM is helping Xbridge manage the tremendous growth that they have experienced since being founded in 2000.

In the article, you will be able to see how Xbridge has improved their processes to add value and efficiency to the business.  Specifically, CIO David Brakoniecki talks about how BPM has aided him in improving processes within Xbridge’s call center, and ultimately enables them to increase efficiency and consistency in customer service because they have much more visibility into their business. The full article can be found here.

You can read even more about what Xbridge is doing with BPM to weather the economic turmoil and maintain their market position here.