TeliaSonera Puts Blueprint and Teamworks to the Test

Recently we had the pleasure of announcing that the Finnish Sales Division of the Nordic and Baltic telecommunications service provider, TeliaSonera, is deploying Teamworks and Blueprint. The news was picked up by KMWorld.

This should be a very interesting deployment that we’ll review later after their initial playback and first round of results.

The company will use Lombardi to support sales of business services in Finland, as well as its activation and provisioning and other core business processes. We expect to be able to help them increase their service levels and improve customer satisfaction by designing and automating their business processes so they can be easily controlled and managed.

We expect to be able to show measurable benefits in operational efficiency by eliminating re-work, reducing hand-offs and shortening time delays. As part of the deployment, the company will implement process scoreboards and performance metrics that will deliver visibility across operations, including sales volume, activation efforts and provisioning backlog.

Bottom line, management will be able to easily identify when and where delays are occurring, as well as refine the processes as needed. As soon as we can, we hope to be able to share TeliaSonera’s successes with you.