UCLH Improves Patient Wait Times Dramatically

Last year, the U.K. government mandated that national hospitals improve patient waiting times by nearly a third, and Lombardi customer University College London Hospitals (UCLH) suddenly found itself with a new challenge –  reducing the turnaround for hospital treatment for half a million patients from 26 weeks to 18 or less.

Using their existing processes, complying with the new rules would have required hiring over 12,000 new employees.

Recently SearchCIO reporter Kristen Caretta wrote an excellent piece on how UCLH met this challenge using BPM.

The piece is especially helpful as a case study in how to evangelize BPM internally, and getting buy-in from senior management on the business side.

To read more about executive-level buy-in, you can check out this post too, by VP of Services Toby Cappello.