Wells Fargo at the Gartner BPM Summit

This short, 3-minute podcast features Peter Schoof, the editor of ebizQ, and Gene Rawls, VP of Continuous Improvement at Wells Fargo (a Lombardi customer). It was recorded last week at the Gartner BPM Summit in Washington, D.C., where Gene gave a talk titled “How Wells Fargo Built a Cross-Organizational BPM Capability.”

In the podcast, Gene goes over the three categories of gains that the company is pursuing with its BPM initiatives:

• Cost take-out, i.e. improving processes where the company doesn’t need to spend at the level at which it is currently spending
• Cost avoidance, i.e. where the company can avoid an expense altogether
• Revenue increase, which is self explanatory, but just as important as the other two categories, and in some cases even moreso

Gene explains how Well Fargo strives to be measurable at every stage. Measurability is key to executive-level understanding, and we’re seeing more and more time and effort being put into measurability across all of our customers. Measurability is also a huge factor in moving from project-based BPM work to enterprise-wide initiatives.

Three years ago, Gene and his team took a step back and realized that in order to deliver what the business really wanted, a change needed to take place, and that change was BPM. After a series of successful projects, Gene and his team are now moving to implement Teamworks more broadly within their organization, at the business unit level.

You can read more about Wells Fargo here and here.