You Talk… We Listen

As noted in Dave’s Summer release post and recent product reviews, Blueprint has undergone some pretty significant UI changes in the past few months. It’s especially important to mention that the majority of these improvements are the direct result of our customer’s feedback and feature requests found in the Blueprint Community Forums. If you are an existing customer and haven’t had a chance to check out the forums yet, I invite you to do so (just click the Feedback link in the upper right-hand corner of Blueprint). There’s a wealth of information there, from tips and tricks to modeling best practices. It’s also a great way to interact directly with the Blueprint product and support teams.

A perfect example of this direct customer feedback is our new rich text editing environment found on the documentation view in Blueprint. For those of you who have been using the product for a while, you may remember that our first pass at rich text was a bit limiting - allowing users to apply simple formatting such as bold, italic or underline styles. To be honest, we weren’t entirely sure how our customers were going to use the documentation sections of the product or the types of information they’d want to store there. So we put it out there, watched, and listened to the feedback. And boy did we get a lot of feedback - in fact we quickly found that the documentation section was considered one of the most important sections of the product. Over the course of a few releases, the text editing sections evolved to support things like advanced formatting, custom font styles, lists, indenting, hyperlinks, images, and colors. We also heard from customers that they needed better integration with their existing documentation, so we included support for things like copying from Word, direct export and printing.

We’re obviously not done yet. We have big plans for improving the existing doc features and adding a few new ones (check out the forums for a few hints). We’re also looking for more feedback from you. We’re 100% committed to making Blueprint THE BEST process discovery and modeling tool available. Tell us what you need… We’re listening!